Frequently Asked Questions
Everything you need to know about shopping with ZIVA.
How do I determine the right size for me?
We provide a comprehensive size guide on every product page. Since our collections feature various fits, we recommend checking your measurements against our chart to ensure the perfect silhouette.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a pre-paid shipping label.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express options are available at checkout if you need your fashion fix sooner.
Are your materials sustainably sourced?
ZIVA is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes across 80% of our seasonal collections to minimize our environmental footprint.
Can I track my package in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.